Prepare | Respond | Impact

DATE: March 24, 2014 8:33:23 AM MDT

SLC Fire Safety Tip - 911 Caller Tips (March 24, 2014)

Salt Lake City Fire Tip of the Week
"911 Caller Tips"
March 24, 2014

Calling 911 can be a stressful time for both the caller and the 911 dispatcher. However, a prepared and calm 911 caller can help the conversation go smoothly and save precious seconds during the call.

If you call 911, there will be three important things you will need to be prepared to do:

  1. Give your address and phone number:
    Dispatchers will first ask for the address of where you are. That way, if the phone call gets disconnected, emergency responders will find you. Getting your phone number is important in case the dispatchers need to call you back once the call is ended.
  2. Provide a description of the incident:
    Information given from the caller to the dispatcher can be relayed to emergency responders. That will help firefighters, paramedics and police officers be prepared for what is awaiting them at the scene.
  3. Follow directions:
    Depending on what type of emergency incident is taking place, the dispatcher will ask the caller to perform one or more tasks.

Dispatchers also want you to know that if you ever happen to accidentally call 911, don’t hang up. Instead, wait for a dispatcher to answer and explain that you accidentally called 911 and there is no emergency. When someone calls 911 and hangs up without speaking to a dispatcher, the dispatcher will look up the number where the call originated and attempt to get a hold of you. The dispatcher may even send emergency responders to the address that is connected to the phone number.

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For more information contact:
Jasen Asay
SLCFD Public Relations
Office: (801) 799-4125
Cell: (801) 597-4190,